Refund
Policy

Refunds will be handled at the sole discretion of the company. We reserve the right to deny refund requests that do not comply with our policies. To request a refund, customers must do so through our ticketing system or by email. Requests made by other means will not be considered valid.

The following refund conditions apply depending on the type of service:

1. Web Hosting: Refunds are available within 14 calendar days of delivery under the EU right of withdrawal. After that period, refunds may be granted within 30 calendar days only if a technical issue arises that we are unable to resolve.
2. KVM VPS: Refunds are available within 14 calendar days of delivery under the EU right of withdrawal. After that period, refunds may be granted within 30 calendar days only if a technical issue arises that we are unable to resolve.
3. Dedicated Servers: Due to the complexity and costs associated with this type of service, once the first payment is made and the server is delivered, no refunds will be processed for the initial or any subsequent payments. Refunds may only be considered within 24 hours of delivery if a technical problem arises that we are unable to resolve.
4. Game Servers: Refunds are available within 14 calendar days of delivery under the EU right of withdrawal. After that period, refunds may be granted within 30 calendar days only if a technical issue arises that we are unable to resolve.
5. Managed IT Services: Refunds are available within 30 calendar days from the date of purchase, no questions asked.
6. Domain Names: Due to the nature of domain registrations, no refunds can be processed once the purchase has been completed.
7. Cloud Hosting: Refunds are available within 14 calendar days of delivery under the EU right of withdrawal. After that period, refunds may be granted within 30 calendar days only if a technical issue arises that we are unable to resolve.
8. Mail Hosting: Refunds are available within 14 calendar days of delivery under the EU right of withdrawal. After that period, refunds may be granted within 30 calendar days only if a technical issue arises that we are unable to resolve.
9. Remote DDoS Protection: Refunds are available within 14 calendar days of delivery under the EU right of withdrawal. After that period, refunds may be granted within 30 calendar days only if a technical issue arises that we are unable to resolve.
10. Duplicate payments will be refunded via credit to the customer's account on our website or via the original payment method, with the following exceptions which will always be refunded as an account credit;
    1. Paysafecard
    2. Cryptocurrencies
    3. Bank transfers
    4. Bizum
    5. Tebex
11. Payments taken after the date of a cancellation request will be refunded if requested by the customer.
12. We are not responsible for any payment gateway fees.
13. Account credits issued as refund do not expire, may be redeemed toward any active service we commercialise, and are non-transferable between accounts.
14. If a service is cancelled due to usage that violates our policies, the remaining unused balance will be refunded as a credit to the customer's account, subject to the following conditions;
    1. Any penalties resulting from non-compliance with our policies will be deducted from the balance to be refunded.
    2. Additional costs not covered by our "fair usage" policy will be applied to the remaining days.

1. Chargebacks are prohibited at any time for any reason. If a chargeback is made by a current or former customer, the corresponding service will be suspended or cancelled immediately. To reactivate the service, the customer must refund the disputed amount, including any additional fees incurred.
2. We may report improper or illegal use of chargebacks to the major credit bureaus, which may affect your ability to arrange or take credit in the future. We may also report your activity to FraudRecord, our partner in detecting and preventing malicious customers from accessing other vendor services in the industry.

Occasionally, to expedite the reimbursement process, we may agree with the customer to process the reimbursement through an alternative method. For example, a refund request for a duplicate payment or cancelled service could be handled by wire transfer, as detailed in section 1(b).

If a refund by alternative means is agreed and the customer subsequently files a dispute for the same amount through Stripe or another payment platform, we will take legal action for attempted fraud, regardless of the outcome of the dispute or the amount involved. In addition, the measures outlined in section 2(b) will apply.